USBC Connected Monitor Goes Blank While Embedded Browser Video Starts Playing

Abstract: Users report that their USB connected monitor goes blank when playing videos in an embedded browser on Windows 10 systems with Intel UHD Graphics 620. This issue can cause disruptions and affect productivity. In this article, we'll discuss potential causes and solutions to help you resolve the problem.

Created: 2024-02-27 by UserComp.com Editors

USB-C Connected Monitor Goes Blank while Embedded Browser Video Starts Playing on Latitude 7490 i7-8650U 32GB RAM Windows 10 System with Dual HP 24e Monitors

If you're experiencing an issue where your USB-C connected monitor goes blank while an embedded browser video starts playing on your Latitude 7490 i7-8650U 32GB RAM Windows 10 system with dual HP 24e monitors, you're not alone. This article will provide a detailed explanation of the possible causes and solutions for this problem.

Understanding the Problem

The issue occurs when you're playing a video in an embedded browser, such as a video playing in a webpage on Google Chrome or Mozilla Firefox, and the USB-C connected monitor suddenly goes blank. This can be frustrating, especially if you're in the middle of an important task or presentation.

Possible Causes

There are several possible causes for this issue:

Insufficient power supply to the USB-C connected monitor
Incompatibility between the graphic card and the USB-C connected monitor
Driver issues with the graphic card or USB-C controller
Hardware issues with the USB-C port or cable

Solutions

Here are some solutions you can try to resolve the issue:

Insufficient Power Supply

If the USB-C connected monitor requires more power than the Latitude 7490 i7-8650U 32GB RAM Windows 10 system can provide, it may cause the monitor to go blank. To resolve this issue, try the following:

Use a USB-C cable that supports power delivery
Connect the USB-C cable to a power source, such as a USB-C power adapter or a USB-C port on the laptop that supports power delivery
Use a USB-C hub that supports power delivery and connect the USB-C cable to the hub

Incompatibility between the Graphic Card and the USB-C Connected Monitor

If the graphic card is not compatible with the USB-C connected monitor, it may cause the monitor to go blank. To resolve this issue, try the following:

Update the graphic card driver to the latest version
Check if the USB-C connected monitor is compatible with the graphic card
Try using a different USB-C cable or USB-C port on the laptop

Driver Issues

If there are driver issues with the graphic card or USB-C controller, it may cause the monitor to go blank. To resolve this issue, try the following:

Update the graphic card driver to the latest version
Update the USB-C controller driver to the latest version
Uninstall and reinstall the graphic card driver
Uninstall and reinstall the USB-C controller driver

Hardware Issues

If there are hardware issues with the USB-C port or cable, it may cause the monitor to go blank. To resolve this issue, try the following:

Try using a different USB-C port on the laptop
Try using a different USB-C cable
Check if the USB-C port or cable is damaged

The issue of the USB-C connected monitor going blank while playing an embedded browser video on a Latitude 7490 i7-8650U 32GB RAM Windows 10 system with dual HP 24e monitors can be caused by insufficient power supply, incompatibility between the graphic card and the USB-C connected monitor, driver issues, or hardware issues. By trying the solutions provided in this article, you can resolve the issue and get back to using your system without interruption.

References

Tags: USB Monitor Video Playback Windows Intel UHD Graphics

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