USB-C Connected Monitor Goes Blank During Embedded HTML Video Playback on Latitude 7490 i7-8650U 32GB RAM Windows 10 System with Two External HP 24e Monitors
If you're experiencing an issue where your USB-C connected monitor goes blank during embedded HTML video playback on your Latitude 7490 i7-8650U 32GB RAM Windows 10 system with two external HP 24e monitors, you're not alone. This article will cover the key concepts related to this issue and provide a detailed context of the topic, including subtitles, paragraphs, and code blocks as needed.
Understanding the Issue
The issue of a USB-C connected monitor going blank during embedded HTML video playback is a common one, particularly on systems with multiple monitors. In this specific case, the Latitude 7490 i7-8650U 32GB RAM Windows 10 system with two external HP 24e monitors is experiencing this issue. The system's graphic card, Intel UHD Graphics 620, is set to connect to the monitors via HDMI with a resolution of 1920x1080.
Possible Causes
There are a few possible causes for this issue, including:
- Insufficient power supply to the USB-C connected monitor
- Incompatibility between the graphic card and the monitor
- Software or driver issues
- Hardware failure
Resolution
To resolve this issue, there are a few steps you can take, including:
- Check the power supply to the USB-C connected monitor and ensure it is sufficient.
- Update the graphic card driver to the latest version.
- Check for any software or driver conflicts and resolve them.
- Try using a different USB-C cable or port.
- If all else fails, consider replacing the USB-C connected monitor or the graphic card.
Code Block
Here is an example of how to update the graphic card driver to the latest version:
1. Press the Windows key + X and select Device Manager.
2. Expand the Display adapters category.
3. Right-click on Intel UHD Graphics 620 and select Update driver.
4. Select Search automatically for updated driver software.
5. Follow the on-screen instructions to complete the update.
In summary, the issue of a USB-C connected monitor going blank during embedded HTML video playback on a Latitude 7490 i7-8650U 32GB RAM Windows 10 system with two external HP 24e monitors can be caused by several factors, including insufficient power supply, incompatibility, software or driver issues, and hardware failure. To resolve this issue, you can try updating the graphic card driver, checking for conflicts, and trying a different USB-C cable or port. If all else fails, consider replacing the USB-C connected monitor or the graphic card.
References
- Dell. (2021). Latitude 7490 Specifications. Retrieved from
- HP. (2021). HP 24e Specifications. Retrieved from
- Intel. (2021). Intel UHD Graphics 620 Specifications. Retrieved from