Fixing Gemalto USB Smart Card Reader Driver Incompatibility

Fixing Memory Integrity Incompatibility with Gemalto USB Smart Card Reader Driver

Abstract: This article provides solutions to an issue encountered on Windows where enabling Memory Integrity (Core Isolation) is prevented due to an incompatible Gemalto USB Smart Card Reader Driver (GemCCID.sys).

Created: 2025-03-31 by UserComp.com Editors

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Title: Windows Memory Integrity (Core Isolation) Couldn't Be Enabled Due to Incompatible Gemalto USB Smart Card Reader Driver (GemCCID.sys)

Introduction:

In this article, we will discuss a common issue encountered by users when trying to enable Windows Memory Integrity (Core Isolation) but are unable to do so due to an incompatible Gemalto USB Smart Card Reader driver (GemCCID.sys). We will provide solutions to this problem.

Problem Description:

When attempting to enable Windows Memory Integrity, users may encounter the following error message:

"Windows Memory Integrity (Core Isolation) couldn't be enabled. This device isn't compatible with Windows Memory Integrity."

This error occurs due to an incompatible Gemalto USB Smart Card Reader driver (GemCCID.sys).

Solutions:

Update the Gemalto USB Smart Card Reader driver:

a. Press the Windows key + X and select Device Manager.

b. Expand the Portable Devices or Human Interface Devices section.

c. Right-click on the Gemalto USB Smart Card Reader and select Update driver.

d. Choose Search automatically for updated driver software.

e. If an updated driver is available, follow the on-screen instructions to install it.
Uninstall the Gemalto USB Smart Card Reader driver:

a. Press the Windows key + X and select Device Manager.

b. Expand the Portable Devices or Human Interface Devices section.

c. Right-click on the Gemalto USB Smart Card Reader and select Uninstall device.

d. Confirm the uninstallation by clicking OK.

e. Restart your computer.

f. After restarting, Windows will automatically reinstall the driver. If the updated driver is still incompatible, try updating it manually again.
Disable Windows Memory Integrity temporarily:

a. Press the Windows key + S, type "Group Policy Editor" and press Enter.

b. Navigate to Computer Configuration > Administrative Templates > System > Processor > Memory Integrity.

c. Double-click on "Turn on Virtualization Based Security" and select Disabled.

d. Click OK and close the Group Policy Editor.

e. Restart your computer.

f. Once you have completed your tasks, re-enable Windows Memory Integrity by following the same steps and selecting Enabled for "Turn on Virtualization Based Security."

References:

Microsoft Docs: Turn on Virtualization Based Security
Gemalto Support: Gemalto Smart Card Reader Drivers
TenForums: Gemalto USB Smart Card Reader Driver

Tags: Windows Hardware Office Others

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