Fixing OneDrive SSO Loop Issue in Managed Laptops

Introduction

In a managed laptop environment, users often sign in to various applications and services using Single Sign-On (SSO). However, there have been issues reported where the OneDrive "handshake" gets stuck in a loop, prompting users to finish signing in repeatedly. This article aims to provide a detailed explanation of the issue and a step-by-step guide on how to resolve it.

Understanding the OneDrive SSO Loop Issue

The OneDrive SSO loop issue occurs when the user is redirected to the sign-in page after entering their email address, even if they have already signed in. This issue may be caused by several factors, including misconfigured group policies, outdated cache, and browser-related problems.

Identifying the Issue

To identify if a user is experiencing the OneDrive SSO loop issue, perform the following steps:

1. Launch a web browser.
2. Navigate to the OneDrive for Business website: https://office.com/launch/onedrive.
3. Enter the user's email address and click "Next."
4. If the user is redirected to the sign-in page instead of their OneDrive, they are experiencing the SSO loop issue.

Resolving the OneDrive SSO Loop Issue

This section will provide a step-by-step guide to resolve the OneDrive SSO loop issue on managed laptops. The solutions covered include:

1. Updating Group Policy Settings
2. Clearing Browser Cache and Cookies
3. Signing out of Office 365 and Signing Back In

Updating Group Policy Settings

Misconfigured group policies can cause the OneDrive SSO loop issue. Ensure that the following group policies are set correctly:

1. Launch the Group Policy Editor.
2. Computer Configuration > Administrative Templates > Windows Components > OneDrive
3. Set "Configure user settings for OneDrive" to "Enabled."
4. Enable "Sign in to OneDrive using Windows credentials (requires Windows 7, Windows Server 2008 R2, or later)."

Clearing Browser Cache and Cookies

Clearing the browser cache and cookies can help resolve the OneDrive SSO loop issue. Here's how to clear the cache and cookies for the most common web browsers:

1. Google Chrome: Settings > Privacy and security > Clear browsing data
2. Mozilla Firefox: Options > Privacy > Cookies and Site Data > Clear Data
3. Microsoft Edge: Settings > Privacy, search, and services > Clear browsing data

Signing out of Office 365 and Signing Back In

Signing out of Office 365 and signing back in can help resolve the OneDrive SSO loop issue. Follow the steps below to sign out and sign back in:

1. Launch a web browser and navigate to the Office 365 Portal: https://portal.office.com.
2. Click on the user's avatar and select "Sign out."
3. Close the browser and reopen it.
4. Navigate back to the OneDrive for Business website and sign in again.

This article covered the OneDrive SSO loop issue that occurs on managed laptops when users sign