Outlook 2021: Emails with Text/Pictures Disappearing

Outlook 2021: Emails' Text and Pictures Disappearing

If you've recently upgraded to Office 2021 and noticed that emails in Outlook have started to show only the "frame" of the email without any text or pictures, you're not alone. This article will cover the possible reasons for this issue and provide solutions to help you get your emails back to normal.

1. Compatibility Issues

One possible reason for this issue is compatibility problems between the new version of Outlook and your existing email files. Outlook 2021 may not fully support older email formats, leading to the disappearance of email text and pictures.

To fix this, try converting your email files to a newer format, such as .eml or .msg. You can do this by opening the email, clicking "File" > "Save As," and then selecting the desired format. After saving the email, close and reopen Outlook to see if the issue has been resolved.

# Convert email to .eml format
email.SaveAs("email.eml", OlSaveAsType.olEMLOutlook)

2. Corrupted Outlook Profile

Another possible cause of this issue is a corrupted Outlook profile. A corrupted profile can lead to various problems, including the disappearance of email text and pictures. To fix this, try creating a new Outlook profile:

1. Close Outlook.
2. Press Windows key + R and type "control panel" to open the Control Panel.
3. Click "Mail" and then "Show Profiles."
4. Click "Add" and enter a name for the new profile.
5. Follow the prompts to set up your email account in the new profile.
6. Once you've set up the new profile, restart Outlook and see if the issue has been resolved.

3. Add-ins

Add-ins can sometimes interfere with Outlook's functionality, causing issues like the disappearance of email text and pictures. To check if add-ins are causing the problem, try disabling them:

1. Open Outlook and click "File" > "Options."
2. Click "Add-ins" and then select "COM Add-ins" from the "Manage" dropdown menu.
3. Click "Go" and uncheck the boxes next to the add-ins you want to disable.
4. Click "OK" and restart Outlook to see if the issue has been resolved.

4. Microsoft Support

If none of the above solutions work, you may need to contact Microsoft Support for further assistance. They can help diagnose and fix any issues with Outlook 2021, including the disappearance of email text and pictures.

• Compatibility issues between Outlook 2021 and older email formats can cause the disappearance of email text and pictures.
• A corrupted Outlook profile can also lead to this issue.
• Add-ins can interfere with Outlook's functionality, causing various problems, including the disappearance of email text and pictures.
• Microsoft Support can help diagnose and fix any issues with Outlook 2021.

References

• What to do if you can't see email messages in Outlook
• Create an Outlook profile
• Manage add-ins in Outlook