HPE EliteBook 840 G4 Not Providing 1080p Resolution Output to External Display

HPE EliteBook 840 G4 Not Providing 1080p Resolution Output on External Display

The HPE EliteBook 840 G4 is a powerful and versatile laptop, but some users have reported an issue with the external display output resolution. Specifically, the monitor may not provide a 1080p (1920 x 1080 pixels) resolution when connected via DisplayPort or HDMI cable.

Checking Display Settings

The first step in troubleshooting this issue is to check the display settings on the laptop. To do this, follow these steps:

1. Right-click on the desktop and select Display settings.
2. In the Display window, make sure that the correct monitor is selected.
3. Under Resolution, select 1920 x 1080 (Recommended).
4. Click Apply and then Keep changes.

If the monitor still does not provide a 1080p resolution, try the following steps.

Updating Graphics Drivers

Outdated graphics drivers can cause issues with display resolution. To update the graphics drivers, follow these steps:

1. Press Windows key + X and select Device Manager.
2. Expand the Display adapters category.
3. Right-click on the graphics adapter and select Update driver.
4. Select Search automatically for updated driver software and follow the prompts to install any available updates.

Changing DisplayPort Settings

If the monitor is connected via DisplayPort, the issue may be related to the DisplayPort settings. To change the DisplayPort settings, follow these steps:

1. Press Windows key + X and select Device Manager.
2. Expand the Display adapters category.
3. Right-click on the graphics adapter and select Properties.
4. Click on the Power Management tab.
5. Uncheck the box next to Allow the computer to turn off this device to save power.
6. Click OK.

Using a Different Cable

If none of the above steps resolve the issue, try using a different DisplayPort or HDMI cable. A faulty cable can cause issues with display resolution.

The HPE EliteBook 840 G4 not providing 1080p resolution output on an external display can be caused by a variety of factors, including outdated graphics drivers and incorrect display settings. By following the steps outlined in this article, you should be able to resolve the issue and enjoy a crisp, clear display on your external monitor.

References

• HPE EliteBook 840 G4 Display Troubleshooting
• How to Troubleshoot an External Monitor That Is Not Displaying Properly with Your Dell Computer
• DisplayPort Cable Length and Resolution