ROG Zephyrus G15: Internal SSD Randomly Restarts - Windows Troubleshooting

ROG Zephyrus G15: Internal SSD Randomly Restarts - Windows Troubleshooting

The ROG Zephyrus G15 is a powerful gaming laptop that comes with two SATA ports, one of which has a pre-installed system drive. However, some users have reported issues with the internal SSD randomly restarting while running Windows 11. In this article, we will cover the key concepts and troubleshooting steps to help you resolve this issue.

Checking the SSD Health

The first step in troubleshooting the issue is to check the health of the SSD. You can use the built-in Windows Tool, Performance Monitor, to check the S.M.A.R.T. status of the drive. To access this tool, follow these steps:

1. Press Win + R to open the Run dialog box.
2. Type perfmon /report and press Enter.
3. In the Performance Monitor window, click on Physical Disk.
4. Right-click on the drive and select Properties.
5. Go to the Health tab to check the S.M.A.R.T. status of the drive.

Updating the SSD Firmware

Another possible cause of the issue is outdated SSD firmware. You can check the manufacturer's website for the latest firmware updates. To update the firmware, follow these steps:

1. Download the latest firmware update from the manufacturer's website.
2. Extract the downloaded file and run the update utility.
3. Follow the on-screen instructions to update the firmware.

Disabling Fast Startup

Fast Startup is a feature in Windows 11 that allows the system to boot faster by saving the current state of the system to the SSD. However, this feature can cause issues with the SSD and lead to random restarts. To disable Fast Startup, follow these steps:

1. Press Win + X and select Power Options.
2. Click on Choose what the power buttons do.
3. Click on Change settings that are currently unavailable.
4. Uncheck the box next to Turn on fast startup.
5. Click on Save changes.

Checking for Windows Updates

It is also possible that the issue is caused by a bug in the operating system. You can check for Windows updates by following these steps:

1. Press Win + I to open the Settings app.
2. Click on Windows Update.
3. Click on Check for updates.
4. Install any available updates.

Replacing the SSD

If none of the above steps resolve the issue, it is possible that the SSD is faulty and needs to be replaced. You can purchase a new SSD from the manufacturer or a third-party vendor. Before replacing the SSD, make sure to back up all important data.

• Check the SSD health using the Performance Monitor tool.
• Update the SSD firmware from the manufacturer's website.
• Disable Fast Startup to prevent issues with the SSD.
• Check for Windows updates and install any available updates.
• Replace the SSD if none of the above steps resolve the issue.

References

• ASUS ROG Zephyrus G15 (official website).

• How to Check the Health of Your SSD in Windows (How-To Geek).

• How to Update Your SSD's Firmware (How-To Geek).

• How to Disable Fast Startup in Windows 11 (How-To Geek).

• How to Check for Windows Updates (How-To Geek).