Several Workstations Lose Internet Connectivity Periodically: Troubleshooting Steps

Several Workstations Lose Internet Connectivity Periodically: Troubleshooting Steps

It can be frustrating when several workstations, whether they are wireless or wired, and running on different networks or subnets, experience periodic internet connectivity issues. This article will cover the key concepts and troubleshooting steps to help you identify and resolve the problem.

1. Check the Physical Connections

The first step in troubleshooting is to ensure that all cables are properly connected and that there are no loose connections. For wireless workstations, make sure they are connected to the correct network and that the signal strength is sufficient.

2. Verify Network Settings

Check the network settings on the workstations to ensure they are configured correctly. This includes the IP address, subnet mask, default gateway, and DNS server settings. Incorrect settings can cause intermittent connectivity issues.

# To display the IP configuration on a Windows 10 system, use the following command:
ipconfig

3. Update Network Adapter Drivers

Outdated or corrupt network adapter drivers can cause connectivity issues. Make sure the drivers on all workstations are up to date. You can update the drivers manually by visiting the manufacturer's website or automatically using a driver update tool.

4. Check for Interference

Interference from other devices, such as cordless phones, microwaves, and Bluetooth devices, can cause wireless connectivity issues. If possible, move the workstations away from these devices or change the wireless channel to avoid interference.

5. Disable Power Saving Mode

Power saving mode on wireless network adapters can cause intermittent connectivity issues. To disable power saving mode, follow these steps:

1. Right-click the Start button and select Device Manager.
2. Expand the Network Adapters section.
3. Right-click the wireless network adapter and select Properties.
4. Click the Power Management tab.
5. Uncheck the Allow the computer to turn off this device to save power option.
6. Click OK.

6. Check for Malware

Malware can cause network connectivity issues. Run a malware scan on all workstations to ensure they are free from infections.

7. Update Network Equipment Firmware

Outdated firmware on network equipment, such as routers and switches, can cause connectivity issues. Make sure the firmware on all network equipment is up to date.

8. Check for Network Overload

A network that is overloaded with traffic can cause intermittent connectivity issues. Use a network monitoring tool to identify any network bottlenecks and take appropriate action to resolve them.

9. Contact the Internet Service Provider (ISP)

If none of the above steps resolve the issue, contact the ISP. The problem may be with the ISP's network, and they can perform further troubleshooting and provide assistance.

References

• Type: Article
  Title: "Troubleshooting Intermittent Wireless Connectivity Issues"
  Author: Microsoft
  Published: January 14, 2021
  URL: https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/troubleshoot-intermittent-wireless-connectivity-issues
• Type: Book
  Title: "Windows 10 Troubleshooting Companion"
  Author: Jerry Lee Ford Jr.
  Published: December 21, 2019
  Publisher: Apress
  ISBN: 978-1-4842-5504-4
• Type: Online Resource
  Title: "Intermittent Connectivity Issues"
  Publisher: Cisco
  URL: https://www.cisco.com/c/en/us/support/docs/switches/catalyst-6500-series-switches/116080-technote-intermittent-00.html