New PC with 16GB Velvet RAM Sticks Not Recognized by Windows

New PC with 2x16GB Velvet RAM Sticks Not Recognized in Windows

If you have recently purchased a new PC with 2x16GB Velvet RAM sticks, and you have installed and powered it on, but Windows is only recognizing 16GB of RAM, you are not alone. This article will provide a detailed context of the issue and cover key concepts related to the topic.

Understanding the Problem

The problem you are experiencing may be due to several reasons, including:

• Incorrect RAM installation
• Outdated BIOS version
• Windows not recognizing all RAM slots
• Hardware compatibility issues

Checking RAM Installation

The first step is to ensure that the RAM sticks are installed correctly. Here are some steps to follow:

1. Turn off the PC and unplug it from the power source.
2. Open the computer case and locate the RAM slots.
3. Check if the RAM sticks are seated properly in the slots. They should click into place.
4. Make sure that the notches on the RAM sticks match the keyed slots on the motherboard.
5. Try removing and reinserting the RAM sticks.

Updating BIOS

If the RAM is installed correctly, the next step is to check if the BIOS version is up-to-date. Here are some steps to follow:

1. Visit the manufacturer's website and download the latest BIOS version for your motherboard.
2. Follow the manufacturer's instructions to update the BIOS.
3. Restart the PC and enter the BIOS settings to check if the RAM is recognized.

Checking Windows Recognition

If the BIOS recognizes the RAM, but Windows does not, you can try the following steps:

1. Restart the PC and press F2, F8, or Del (depending on the manufacturer) to enter the BIOS settings.
2. Check if all RAM slots are enabled in the BIOS settings.
3. Save the changes and restart the PC.
4. Press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
5. Type wmic memorychip get BankLabel, DeviceLocator, Capacity, MemoryType, Speed and press Enter.
6. Check if all RAM slots are recognized by Windows.

Hardware Compatibility Issues

If none of the above steps work, you may be dealing with hardware compatibility issues. Here are some things to check:

• Check if the RAM is compatible with your motherboard.
• Check if the CPU is compatible with the RAM and motherboard.
• Check if the power supply unit (PSU) can handle the increased power consumption of the RAM.

References

• CPU-Z - https://www.cpuid.com/softwares/cpu-z.html

• HWMonitor - https://www.cpuid.com/softwares/hwmonitor.html

• Microsoft Windows Memory Diagnostic - https://support.microsoft.com/en-us/topic/windows-memory-diagnostic-faq-b859695c-7c45-148c-2e36-2728068e31c3

By following the steps outlined in this article, you should be able to resolve the issue of your new PC with 2x16GB Velvet RAM sticks not being recognized in Windows. If you are still experiencing issues, it may be time to contact the manufacturer's technical support for further assistance.