Windows 11 Pro (Dell XPS 15 9520) Fingerprint Login Not Working

Windows 11 Pro Fingerprint Login Not Working on Dell XPS 15 9520

The Dell XPS 15 9520 is a powerful laptop, and with Windows 11 Pro installed, it becomes an even more formidable tool for productivity and creativity. However, some users have reported an issue where the fingerprint login feature stops working, displaying a message that says "unavailable." This article will cover the possible causes of this issue and provide solutions to help you get your fingerprint login working again.

Prerequisites

Before we dive into the solutions, let's ensure that your system meets the necessary requirements:

• Dell XPS 15 9520 laptop
• Windows 11 Pro (22H2) operating system
• Fingerprint reader hardware

Checking the Status of Windows Hello

Windows Hello is the technology that enables the fingerprint login feature on your Dell XPS 15 9520. To ensure that Windows Hello is set up and configured correctly, follow these steps:

1. Press Win + I to open the Settings app.
2. Click on Accounts.
3. Select Sign-in options from the left-hand menu.
4. Scroll down to the Windows Hello section.
5. Ensure that Fingerprint recognition is enabled.

Updating Device Drivers

Outdated or corrupted device drivers can cause the fingerprint login feature to malfunction. To update your device drivers, follow these steps:

1. Press Win + X and select Device Manager from the menu.
2. Locate the category for your fingerprint reader (usually under Biometric Devices or Imaging Devices).
3. Right-click on the fingerprint reader device and select Update driver.
4. Choose Search automatically for updated driver software and follow the prompts to install any available updates.

Checking for Windows Updates

Ensure that your Windows 11 Pro installation is up-to-date by checking for and installing any available updates. To do this, follow these steps:

1. Press Win + I to open the Settings app.
2. Click on Windows Update from the left-hand menu.
3. Click on Check for updates and install any available updates.

Resetting the Fingerprint Data

In some cases, resetting the fingerprint data can help resolve issues with the fingerprint login feature. To reset your fingerprint data, follow these steps:

1. Press Win + I to open the Settings app.
2. Click on Accounts.
3. Select Sign-in options from the left-hand menu.
4. Scroll down to the Windows Hello section.
5. Click on the Manage button next to Fingerprint recognition.
6. Click on the Remove button to delete all stored fingerprint data.
7. After removing the fingerprint data, re-add your fingerprints by clicking the Set up button.

Reinstalling the Windows Hello Biometric Framework

If none of the above solutions work, you can try reinstalling the Windows Hello Biometric Framework. To do this, follow these steps:

1. Press Win + X and select Windows Terminal (Admin) from the menu.
2. Type the following command and press Enter: Get-AppxPackage -AllUsers -Name Microsoft.Windows.Hello | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($\_.InstallLocation)\AppXManifest.xml"}

In this article, we have covered several solutions to help you resolve the issue of the fingerprint login feature not working on your Dell XPS 15 9520 running Windows 11 Pro (22H2). These solutions include checking the status of Windows Hello, updating device drivers, checking for Windows updates, resetting fingerprint data, and reinstalling the Windows Hello Biometric Framework. By following the steps outlined in this article, you should be able to get your fingerprint login working again.

References

• Dell XPS 15 9520 (Dell official website).

• Windows Hello (Microsoft Support).

• How to Reset Fingerprint Data in Windows 11 (How-To Geek).

• Reinstall Windows Hello Biometric Framework in Windows 11 (ElevenForum).