Why doesn't Ivanti Pulse-secure allow me to see my internal network?

If you're using Ivanti Pulse Secure and you're unable to see your internal network, you're not alone. Many users face this issue, but don't worry, we're here to help you understand why this happens and what you can do to fix it.

Ivanti Pulse Secure is a virtual private network (VPN) solution that allows you to securely access your organization's network resources from anywhere. It provides a secure connection by encrypting your data and routing it through a remote server. However, there are a few reasons why you might not be able to see your internal network when using Ivanti Pulse Secure.

1. Network Configuration

One possible reason is that your network is not configured correctly. Your internal network might be on a different subnet or have certain firewall rules that prevent you from accessing it through the VPN. In such cases, you need to contact your network administrator or IT support team to check the network configuration and make any necessary changes.

2. Split Tunneling

Another common reason is the use of split tunneling. Split tunneling is a feature that allows you to access both your internal network and the internet simultaneously while connected to the VPN. However, sometimes split tunneling is disabled by the VPN administrator for security reasons. When split tunneling is disabled, you can only access resources on your internal network while connected to the VPN. If you need to access the internet while connected to the VPN, you won't be able to see your internal network. You can contact your VPN administrator to check if split tunneling is enabled and request any necessary changes.

3. DNS Configuration

DNS (Domain Name System) is responsible for translating domain names into IP addresses. Sometimes, when you connect to a VPN, your DNS settings might change, and this can prevent you from accessing your internal network. To fix this, you can manually set your DNS server addresses to the ones provided by your network administrator. This will ensure that your DNS queries are correctly resolved, allowing you to access your internal network.

4. Proxy Settings

If you have proxy settings configured on your device, they might interfere with your ability to see your internal network. Proxy settings redirect your network traffic through a proxy server, which can cause conflicts with the VPN connection. In such cases, you can try disabling the proxy settings temporarily or contact your network administrator for assistance in configuring the proxy settings to work with the VPN.

Conclusion

In conclusion, if you're unable to see your internal network while using Ivanti Pulse Secure, it could be due to network configuration issues, split tunneling settings, DNS configuration problems, or conflicts with proxy settings. By contacting your network administrator or IT support team, you can identify and resolve the specific issue you're facing. Remember, they are there to help you and ensure your VPN connection works seamlessly with your internal network.