Troubleshooting AgileWork pop-up window issue in Edge browser

Troubleshooting AgileWork Pop-up Window Issue in Edge Browser

AgileWork is a popular web application from Oracle that helps teams collaborate and manage their work more efficiently. However, some users have reported issues when using Edge browser, where logging in via Okta immediately redirects to a special kind of pop-up window that does not open.

Understanding AgileWork and Edge Browser

AgileWork is a cloud-based application that provides a centralized platform for teams to manage their projects, tasks, and workflows. It is known for its flexibility, scalability, and ease of use. Meanwhile, Microsoft Edge is a web browser developed by Microsoft, which is designed to offer fast and secure web browsing experience.

Identifying the Pop-up Window Issue

When logging in to AgileWork using Edge browser and Okta, some users encounter an issue where a pop-up window is supposed to appear, but it does not. This issue can prevent users from accessing AgileWork and completing their tasks.

Possible Causes of the Issue

The pop-up window issue in Edge browser may be caused by several factors, such as:

• Incorrect browser settings
• Popup blocker or Adblocker extensions
• Antivirus or Firewall software
• Cache and cookie issues

Steps to Troubleshoot the Issue

To troubleshoot the pop-up window issue in Edge browser when using AgileWork, follow these steps:

Step 1: Check Browser Settings

Make sure that the pop-ups are allowed in Edge browser. To do this:

1. Open Edge browser
2. Click on the three dots on the upper right corner of the browser
3. Select Settings
4. Scroll down and click on Privacy, search, and services
5. Under Services, click on Pop-ups and redirects
6. Make sure that Block is not selected

Step 2: Disable Pop-up Blocker or Adblocker Extensions

If you have any pop-up blocker or Adblocker extensions installed in Edge browser, disable them temporarily and see if the pop-up window appears. To do this:

1. Open Edge browser
2. Click on the three dots on the upper right corner of the browser
3. Select Extensions
4. Find the pop-up blocker or Adblocker extension and toggle it off

Step 3: Check Antivirus or Firewall Software

Check if your antivirus or firewall software is blocking the pop-up window. You may need to configure the software to allow pop-ups from AgileWork. Consult the software documentation or contact the software support for assistance.

Step 4: Clear Cache and Cookies

Clear the cache and cookies in Edge browser. To do this:

1. Open Edge browser
2. Click on the three dots on the upper right corner of the browser
3. Select Settings
4. Scroll down and click on Privacy, search, and services
5. Under Clear browsing data, click on Choose what to clear
6. Select Cached images and files and Cookies and other site data
7. Click on Clear now

The pop-up window issue in Edge browser when using AgileWork can be frustrating, but it can be resolved by following the troubleshooting steps outlined above. If the issue persists, contact AgileWork or Okta support for further assistance. Remember to keep your browser and software up to date to avoid similar issues in the future.

• The pop-up window issue in Edge browser when using AgileWork can be caused by several factors, such as incorrect browser settings, pop-up blocker or Adblocker extensions, antivirus or firewall software, and cache and cookie issues.
• To troubleshoot the issue, check the browser settings, disable pop-up blocker or Adblocker extensions, check antivirus or firewall software, and clear the cache and cookies.
• If the issue persists, contact AgileWork or Okta support for further assistance.

References

• Agile Common Issues - Oracle
• Troubleshoot problems with pop-up blocks in Microsoft Edge - Microsoft
• How to troubleshoot pop-up blocker issues with Okta Single Sign-On - Okta