Introduction
Microsoft Clarity is a free tool that helps you understand user behavior on your website. One of its essential features is session recording, which allows you to watch user interactions in real-time. However, sometimes the session recording might not work as expected. In this article, we will discuss how to enable Microsoft Clarity sessions recording and provide a solution for cases when it shows disabled.
What is Microsoft Clarity?
Microsoft Clarity is a user experience (UX) analytics tool that provides insights into user behavior on your website. It offers features like heatmaps, session recordings, funnels, and more, helping you identify usability issues, improve user experience, and optimize your website for better conversions.
How to Enable Microsoft Clarity Session Recording?
Before discussing the solution for the disabled session recording issue, let's first understand how to enable it in the first place:
- Sign in to your Microsoft Clarity account.
- Navigate to the website you want to analyze and click on its name to access its settings.
- Scroll down to the "Session Recording" section and toggle the switch to the "On" position.
Expected Recording Behavior
Once you have enabled session recording, Microsoft Clarity starts recording user interactions on your website. The recordings are typically available within a few hours after they occur. You can access them by clicking on the "Recordings" tab in the Clarity dashboard.
Issue with Disabled Session Recording
If you notice that the session recording is disabled despite being enabled, you might encounter the following error message: "Your sessions are currently disabled. Please contact your site administrator to enable sessions."
Solution
To resolve the issue with disabled session recording, follow these steps:
- Check your Clarity settings to ensure session recording is enabled.
- Clear your browser cache and cookies.
- Try accessing your website from a different browser or device.
- If the issue persists, contact your website host or developer to check if there are any issues with the Clarity script implementation. Ensure the script is correctly installed and placed before the closing
Summary
In this article, we discussed how to enable Microsoft Clarity session recording and provided a solution for cases when it shows disabled. We covered the basics of Microsoft Clarity, how to enable session recording, expected recording behavior, and a step-by-step solution for resolving the disabled recording issue.