Mouse and Keyboard Clicks Not Working via RDP Shadow with Shadow Application

Mouse and Keyboard Clicks Not Working via RDP Shadow using Shadow Application

Remote Desktop Protocol (RDP) Shadow is a feature that allows users to remotely access and control another user's active RDP session. However, there might be instances where the mouse cursor and keyboard clicks are not working during a Shadow session. This article will cover the key concepts and possible solutions for this issue.

Understanding the Issue

When using the Shadow application to remotely access another user's RDP session, you might encounter issues where the mouse cursor and keyboard clicks are not functioning properly. This can be frustrating, especially when trying to perform essential tasks in the remote session.

Possible Causes

The issue can be caused by several factors, including:

• Remote machine settings
• Shadow application settings
• Local machine settings

Solutions

1. Check Remote Machine Settings

Ensure that the remote machine has the proper settings to allow input from the Shadow session. To do this:

1. Connect to the remote machine using RDP.
2. Open the System Properties window.
3. Go to the Remote tab.
4. Check the Allow remote connections to this computer option.
5. Click Apply and then OK.

2. Check Shadow Application Settings

Verify that the Shadow application is configured correctly to allow input from the local machine. To do this:

1. Open the Shadow application.
2. Select the remote machine you want to connect to.
3. Click on the Settings icon.
4. Ensure that the Input tab has the correct settings for your keyboard and mouse.

3. Check Local Machine Settings

Ensure that the local machine has the proper settings to allow input to be sent to the remote machine. To do this:

1. Connect to the remote machine using RDP.
2. Open the System Properties window.
3. Go to the Remote tab.
4. Click the Select remote users button.
5. Add the local machine account to the list of remote users.
6. Click Apply and then OK.

Additional Troubleshooting Steps

If the issue persists, try the following:

• Restart the Shadow application.
• Restart the remote machine.
• Update the Shadow application to the latest version.
• Update the remote machine's operating system.

References

• Remote Desktop Session Host Configuration
• How to use Remote Desktop to connect to another computer
• How to use Shadow