Problems Adding Department Resource Accounts in 'New' Microsoft Outlook 365 on Windows 11

Problems Adding Department Resource Accounts in New Microsoft Outlook 365 for Windows 11

Microsoft Outlook 365 is a popular email client used by many organizations worldwide. With the release of the new version 1.2024.725.400 (Production) for Windows 11, some users have reported issues when trying to add department resource accounts. This article will cover the key concepts and provide a detailed guide on how to resolve this problem.

What are Department Resource Accounts?

Department resource accounts are shared mailboxes that are used by multiple people within an organization. These accounts are typically used for booking resources such as meeting rooms, equipment, or vehicles. They can be accessed by multiple users, allowing for easy scheduling and communication.

Issues Adding Department Resource Accounts

Some users have reported issues when trying to add department resource accounts in the new version of Microsoft Outlook 365 for Windows 11. The error message displayed is "The operation cannot be performed because the object has been deleted." This error occurs even when the department resource account still exists.

Resolution

To resolve this issue, follow these steps:

1. Close Microsoft Outlook 365.
2. Open the Control Panel and go to "Mail (32-bit)".
3. Click on "Show Profiles" and select the profile that you are using for Microsoft Outlook 365.
4. Click on "Properties" and go to the "Email Accounts" tab.
5. Click on "New" and enter the email address and password for the department resource account.
6. Click on "Next" and select "POP3" as the account type.
7. Enter the incoming and outgoing mail server information for your organization.
8. Click on "More Settings" and go to the "Advanced" tab.
9. Check the box that says "This server requires an encrypted connection (SSL)" for both the incoming and outgoing mail servers.
10. Click "OK" and finish setting up the account.
11. Reopen Microsoft Outlook 365 and the department resource account should now be added.

Code Block Example

Here is an example of how to set up a department resource account using PowerShell:

• Department resource accounts are shared mailboxes used by multiple people within an organization.
• Some users have reported issues adding department resource accounts in the new version of Microsoft Outlook 365 for Windows 11.
• To resolve this issue, follow the steps outlined in the "Resolution" section.
• A code block example is provided for setting up a department resource account using PowerShell.

References

• Microsoft Support: You can't send or receive messages in Outlook when you use a PST file that's on an external drive or in the cloud
• Microsoft Community: Outlook 365 Resource mailbox "deleted" error