Office Pro Plus 2021 Retail Install Fails on Windows 11 Pro 23H2
Windows 11 Pro 23H2 (version 10.0.22621.1848) with the Windows Setup Local Account full admin rights has been out for some time now. However, users have been reporting issues when trying to install Office Pro Plus 2021 Retail. This article will cover the details of the issue, its causes, and possible solutions.
Issue Description
Users have been trying to install Office Pro Plus 2021 Retail on their Windows 11 Pro 23H2 systems for the last three days, but the installation keeps failing. The error message displayed varies, but the installation never completes successfully.
Causes
There are several possible causes for this issue, including:
- Corrupted system files
- Insufficient system resources
- Incompatible software or drivers
- Network issues
Solutions
Here are some possible solutions to try when encountering this issue:
Run a System File Check
A corrupted system file can cause the installation to fail. To check for and repair corrupted system files, follow these steps:
- Press the Windows key + X and select Command Prompt (Admin) or PowerShell (Admin) from the list.
- Type
sfc /scannowand press Enter. - Wait for the scan to complete. This can take several minutes.
- Restart your computer and try installing Office Pro Plus 2021 Retail again.
Free Up System Resources
Insufficient system resources can also cause the installation to fail. To free up system resources, try closing unnecessary applications and processes before attempting to install Office Pro Plus 2021 Retail.
Update Software and Drivers
Incompatible software or drivers can cause issues with the installation. Make sure that all of your software and drivers are up to date before attempting to install Office Pro Plus 2021 Retail.
Check Your Network Connection
Network issues can also cause the installation to fail. Make sure that you have a stable internet connection before attempting to install Office Pro Plus 2021 Retail.
References
- Microsoft. (2022). Windows 11 Pro 23H2 (10.0.22621.1848) Release Information. https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-22h2
- Microsoft. (2022). Office Pro Plus 2021 Retail System Requirements. https://docs.microsoft.com/en-us/office/troubleshoot/installation/system-requirements-for-office-2019-and-office-2016
- Microsoft. (2022). Troubleshoot Office installation issues. https://support.microsoft.com/en-us/office/troubleshoot-office-installation-issues-7d5c895d-f80d-45b2-a74e-b1b08751842d