Troubleshooting Duplex Scanning on Epson Stylus Office BX635FWD

Troubleshooting Duplex Scanning on Epson Stylus Office BX635FWD Printer

The Epson Stylus Office BX635FWD printer supports duplex scanning, which allows you to scan both sides of a document in one pass. However, if you're having trouble configuring duplex scanning on your printer, this article will guide you through the process.

Checking Printer Settings

First, ensure that the printer settings are set up correctly for duplex scanning. To do this, follow these steps:

1. Turn on the printer.
2. Press the Home button on the printer's control panel.
3. Select Setup and then Scan.
4. Select Duplex Scan and set it to On.

Configuring Scan Software

If the printer settings are correct, the issue may be with the scan software. Here's how to configure the scan software for duplex scanning:

1. Open the scan software on your computer.
2. Select Duplex Scan or a similar option.
3. Set the scan settings as desired, such as resolution and color mode.
4. Start the scan.

Troubleshooting Scan Software

If duplex scanning still isn't working, try the following troubleshooting steps:

1. Make sure the scan software is up to date. Check the manufacturer's website for updates.
2. Uninstall and reinstall the scan software.
3. Try using a different scan software, such as the one built into your operating system.

Checking the Document Feeder

If the document feeder is jammed or not aligned correctly, duplex scanning may not work. Follow these steps to check the document feeder:

1. Lift the document feeder cover.
2. Check for any jammed paper and remove it.
3. Make sure the paper guides are aligned with the paper.
4. Close the document feeder cover.

Checking the Printer Hardware

If none of the above steps work, there may be a hardware issue with the printer. Here's how to check the printer hardware:

1. Turn off the printer and unplug it.
2. Wait 30 seconds, then plug it back in and turn it on.
3. Check for any error messages on the printer's control panel.
4. If there are error messages, consult the printer's user manual for troubleshooting steps.

• Check the printer settings and scan software for duplex scanning.
• Troubleshoot the scan software and document feeder.
• Check the printer hardware for errors.

References

• Epson Stylus Office BX635FWD User Manual
• How to Use Duplex Scanning on Your Epson Scanner