Getting Redirected to Inactive TS Ports in Print Management: Reason and Solution

Getting Redirected to Inactive TS Ports: Reason and Solution

In a print server environment, it is common to encounter issues related to redirecting to inactive TS (Terminal Server) ports. This article will discuss the reasons behind this issue and provide a solution to help you resolve it.

Reason

The issue of getting redirected to inactive TS ports usually occurs when the client ends the session before the print job is completed. This can happen due to several reasons:

• Unstable network connection
• Power outage
• Abrupt closure of the client application

When any of these events occur, the print job may not have enough time to complete, causing it to be redirected to an inactive TS port. This results in the print job being lost, and the user will have to resend the print job.

Solution

To resolve this issue, you can implement a print spooler that will hold the print job until it is completed. This will prevent the print job from being redirected to an inactive TS port even if the client ends the session abruptly.

Here are the steps to implement a print spooler:

1. Install the print spooler on the print server.
2. Configure the print spooler to hold print jobs until they are completed.
3. Test the print spooler by sending a print job and ending the client session before the print job is completed.

Implementing a Print Spooler

Here are the steps to implement a print spooler:

1. Open the Run dialog box by pressing Windows key + R.

   Type services.msc and press Enter.

   Locate the Print Spooler service and start it if it is not already running.

2. Open the Print Server Properties dialog box by right-clicking on the Print Server and selecting Properties.

   Click on the Advanced tab.

   Check the box next to "Print spooled documents first" and "Start printing after last page is spooled" to ensure that the print spooler holds the print job until it is completed.

   Click OK to save the changes.

3. Send a print job and end the client session before the print job is completed.

   Check the print queue to ensure that the print job is still there and being processed by the print spooler.

References

• Microsoft. (2021). Print spooler. https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/print-spooler
• Microsoft. (2021). Print Server Properties dialog box. https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/print-server-properties