HP DeskJet 6940 Printer Not Printing: Troubleshooting Steps

Abstract: Learn the steps to troubleshoot a HP DeskJet 6940 printer that is not printing, even when a job is successfully sent and the cartridge is properly positioned.

Created: 2024-02-12 by UserComp.com Editors

HP DeskJet 6940 Printer Not Printing: Troubleshooting Steps

If your HP DeskJet 6940 printer has stopped working, and you've already successfully sent a job to the printer and run the printer with the cartridge positioned correctly, then it's time to do some troubleshooting. In this article, we'll cover some common issues that can cause the HP DeskJet 6940 printer not to print and provide step-by-step instructions to help you resolve the problem.

Check the Printer's Power and Connection

Before you start troubleshooting, make sure that the printer is turned on and properly connected to your computer. Here are the steps to check the printer's power and connection:

Check that the printer is plugged into a power outlet and that the power cord is securely connected to the printer.
Turn on the printer and wait for it to finish its startup routine.
Check that the USB cable is securely connected to both the printer and your computer.
Make sure that your computer recognizes the printer by checking the Devices and Printers section in the Control Panel.

Check the Ink Cartridges

If the printer is powered on and connected to your computer, the next step is to check the ink cartridges. Here are the steps to check the ink cartridges:

Open the printer cover and check that the ink cartridges are installed correctly.
Check that the ink cartridges are not empty or low on ink.
Make sure that the ink cartridges are properly seated in their slots and that the contacts are clean and free of debris.

Clean the Printer Heads

If the ink cartridges are installed correctly and the printer is still not printing, then you may need to clean the printer heads. Here are the steps to clean the printer heads:

Open the printer cover and locate the print head.
Remove the print head and clean it with a soft, lint-free cloth.
Replace the print head and run the printer's built-in head cleaning utility.

Check for Paper Jams

If the printer heads are clean and the printer is still not printing, then you may have a paper jam. Here are the steps to check for paper jams:

Open the printer cover and check for any paper jams.
Remove any paper jams carefully and make sure that the paper path is clear.

Update the Printer Driver

If none of the above steps have resolved the issue, then you may need to update the printer driver. Here are the steps to update the printer driver:

Go to the HP website and download the latest driver for the HP DeskJet 6940 printer.
Install the driver and restart your computer.

In this article, we've covered some common issues that can cause the HP DeskJet 6940 printer not to print and provided step-by-step instructions to help you resolve the problem. By following the steps outlined in this article, you should be able to get your HP DeskJet 6940 printer up and running again.

References

Tags: HP Printer DeskJet 6940 Troubleshooting

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