Sharing Shortcodes Across Multiple SMS Message Streams in Salesforce Marketing Cloud MobileConnect
Salesforce Marketing Cloud MobileConnect is a powerful platform that allows businesses to create and manage SMS message campaigns. One of the key features of MobileConnect is the use of shortcodes, which are special phone numbers that can be used to send and receive SMS messages. In this article, we will explore how businesses can share shortcodes across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect.
What are Shortcodes?
Shortcodes are special phone numbers that are shorter than regular phone numbers. They are typically 5 or 6 digits long and are used to send and receive SMS messages. Shortcodes are easy to remember and can be used to send automated responses to customers, such as opt-in/opt-out confirmations, coupon codes, and more.
Sharing Shortcodes Across Multiple SMS Message Streams
In Salesforce Marketing Cloud MobileConnect, businesses can share shortcodes across multiple SMS message streams. This means that a single shortcode can be used to send and receive messages for multiple campaigns. This can be especially useful for businesses that have multiple product lines or services, as it allows them to use a single shortcode for all of their SMS message campaigns.
To share a shortcode across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect, businesses can follow these steps:
- Create a new shortcode or select an existing shortcode in the MobileConnect shortcode library.
- Create a new SMS message stream or select an existing SMS message stream in MobileConnect.
- In the SMS message stream settings, select the shared shortcode as the "From" number.
Applications of Sharing Shortcodes
Sharing shortcodes across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect can have several applications. For example, a business that sells multiple products can use a single shortcode for all of its SMS message campaigns. This can help to simplify the SMS message campaign management process and reduce the number of phone numbers that customers need to remember.
Significance of Sharing Shortcodes
Sharing shortcodes across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect can be significant for businesses that want to streamline their SMS message campaign management process. By using a single shortcode for multiple campaigns, businesses can reduce the number of phone numbers that they need to manage and make it easier for customers to remember the phone number to use for SMS message campaigns.
Code Blocks
Here's an example of how to share a shortcode across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect:
// Create a new shortcode or select an existing shortcode in the MobileConnect shortcode library
Shortcode shortcode = new Shortcode();
shortcode.setNumber("12345");
shortcode.setKeyword("JOIN");
shortcode.save();
// Create a new SMS message stream or select an existing SMS message stream in MobileConnect
SmsMessageStream messageStream = new SmsMessageStream();
messageStream.setName("New Message Stream");
messageStream.setShortcode(shortcode);
messageStream.save();
Sharing shortcodes across multiple SMS message streams in Salesforce Marketing Cloud MobileConnect can be a powerful way for businesses to simplify their SMS message campaign management process. By using a single shortcode for multiple campaigns, businesses can reduce the number of phone numbers that they need to manage and make it easier for customers to remember the phone number to use for SMS message campaigns.
References
- Salesforce Marketing Cloud MobileConnect documentation: https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-programmatic-content.meta/mc-programmatic-content/mobileconnect-shortcodes.htm
- Salesforce Marketing Cloud MobileConnect API documentation: https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/shortcodes.htm