Intune is a powerful tool that allows organizations to manage and secure their devices, applications, and data. One common issue that users may encounter is when joined devices show as "Registered" in Intune. In this article, we will explain what this means and how to resolve this issue.
What does "Registered" mean in Intune?
When a device is joined to Intune, it goes through a process called "registration." During this process, the device establishes a trust relationship with Intune and receives a unique identifier. This identifier is used to manage and apply policies to the device.
Once the registration process is complete, the device's status in Intune will change from "Pending" to "Registered." This means that the device is successfully connected to Intune and is ready to receive policies and configurations.
Why is my device showing as "Registered" instead of "Compliant"?
When a device is joined to Intune, it is expected to meet certain compliance requirements set by your organization. These requirements can include having an up-to-date operating system, having a password set, or having encryption enabled.
If your device is showing as "Registered" instead of "Compliant," it means that it does not meet one or more of the compliance requirements. This could be due to various reasons, such as outdated software, disabled security features, or incorrect configurations.
How to resolve the "Registered" status?
To resolve the "Registered" status and make your device "Compliant," you will need to address the compliance issues. Here are some steps you can take:
Step 1: Check the compliance policies
Start by checking the compliance policies set by your organization. These policies outline the requirements that devices must meet to be considered compliant. You can find the compliance policies in the Intune portal or ask your IT administrator for assistance.
Step 2: Identify the compliance issues
Once you have reviewed the compliance policies, you need to identify the specific issues causing your device to be "Registered" instead of "Compliant." Common compliance issues include outdated operating systems, disabled security features, or missing software updates.
Step 3: Take corrective actions
Based on the compliance issues identified, you will need to take corrective actions to make your device compliant. Here are some common actions you can take:
- Update your operating system: Check for any available updates for your device's operating system and install them. Keeping your operating system up-to-date is crucial for security and compliance.
- Enable security features: Ensure that all required security features, such as password protection, encryption, and device locking, are enabled on your device. These features help protect your data and ensure compliance.
- Install required software: If your organization requires specific software or applications to be installed on your device, make sure they are installed and up-to-date.
- Resolve any reported issues: If there are any reported issues or errors related to compliance, troubleshoot and resolve them accordingly. This may involve contacting your IT support team for assistance.
Step 4: Re-evaluate compliance status
After taking the necessary corrective actions, it's important to re-evaluate the compliance status of your device. This can be done by checking the Intune portal or contacting your IT administrator. If your device now meets all the compliance requirements, it should be marked as "Compliant" instead of "Registered."
Conclusion
Having devices show as "Registered" instead of "Compliant" in Intune can be a common issue. By following the steps outlined in this article, you can resolve this issue and ensure that your device meets the compliance requirements set by your organization. Remember to regularly check and maintain the compliance of your device to ensure its security and functionality.
References
| Reference | Description |
|---|---|
| https://docs.microsoft.com/en-us/intune/ | Official Microsoft documentation for Intune |
| https://docs.microsoft.com/en-us/intune/device-compliance-get-started | Getting started with device compliance in Intune |
| https://docs.microsoft.com/en-us/intune/device-compliance-policies | Understanding and configuring device compliance policies in Intune |