Events 8038 and 8020: System Failed to Update DNS (Error 9701)

Events 8038 and 8020: System Failed to Update DNS (Error 9701)

If you are encountering the error message "Events 8038 and 8020: System Failed to Update DNS (Error 9701)" on your computer, don't worry, we're here to help you resolve this issue. This error typically occurs when there is a problem with the Domain Name System (DNS) settings on your system. DNS is responsible for translating domain names (like www.example.com) into IP addresses that computers can understand.

Possible Causes of Error 9701

There can be several reasons why you are experiencing this error. Let's take a look at some of the common causes:

• Incorrect DNS settings: If your DNS settings are incorrect or misconfigured, it can prevent your system from updating the DNS records properly.
• Network connectivity issues: If there are problems with your network connection, such as a weak or unstable internet connection, it can lead to DNS update failures.
• Firewall or security software: Sometimes, overzealous firewall or security software can interfere with DNS updates and cause error 9701.
• Outdated firmware or software: If your system's firmware or software is outdated, it may not be compatible with the latest DNS protocols, leading to update failures.

Steps to Resolve Error 9701

Now that we understand the possible causes, let's go through some troubleshooting steps to fix this issue:

1. Check your DNS settings: Verify that your DNS settings are correct. You can do this by accessing the network settings on your computer or router. Ensure that the DNS server addresses are entered correctly.
2. Restart your network equipment: Power off your modem, router, and any other networking devices. Wait for a few seconds and then power them back on. This can often resolve temporary network issues.
3. Disable firewall or security software temporarily: If you have any firewall or security software installed, try disabling it temporarily to see if it resolves the issue. If it does, you may need to adjust the settings or contact the software vendor for further assistance.
4. Update your firmware and software: Check if there are any firmware or software updates available for your computer, router, or modem. Keeping your system up to date can fix compatibility issues and improve overall performance.
5. Flush DNS cache: Sometimes, the DNS cache on your computer can become corrupted, causing update failures. To fix this, open the command prompt and type ipconfig /flushdns. This will clear the DNS cache and force your system to obtain fresh DNS records.
6. Reset TCP/IP stack: If none of the above steps work, you can try resetting the TCP/IP stack. Open the command prompt as an administrator and run the following commands one by one: netsh winsock reset and netsh int ip reset. Restart your computer after executing these commands.

If you have followed these steps and are still experiencing the error, it may be necessary to contact your internet service provider (ISP) or network administrator for further assistance. They will be able to investigate the issue and help you resolve it.

Conclusion

Error 9701, also known as "Events 8038 and 8020: System Failed to Update DNS," can be frustrating, but with the troubleshooting steps mentioned above, you should be able to resolve the issue. Remember to check your DNS settings, restart your network equipment, disable firewall or security software temporarily, update your firmware and software, flush DNS cache, and reset TCP/IP stack if needed. If the problem persists, don't hesitate to seek help from your ISP or network administrator.