Logitech Anywhere 2 mouse not working with Mac High Sierra

Logitech Anywhere 2 Mouse Not Working with Mac High Sierra

If you are a Mac High Sierra user and your Logitech Anywhere 2 mouse is not working properly, you are not alone. Many users have reported issues with this mouse model on the latest macOS version. In this article, we will discuss some troubleshooting steps to help you resolve the problem and get your mouse working again.

1. Check Compatibility

First, make sure that your Logitech Anywhere 2 mouse is compatible with Mac High Sierra. Visit the Logitech website and check for any official compatibility information or driver updates specifically for macOS High Sierra. If there are any updates available, download and install them.

2. Update macOS

Keeping your macOS up to date is crucial for optimal performance and compatibility. Go to the Apple menu and select "System Preferences." Then, click on "Software Update" to check for any available updates. If there are updates available, install them and restart your Mac. Sometimes, a simple macOS update can fix compatibility issues with external devices like your Logitech mouse.

3. Reset Bluetooth Preferences

Bluetooth connection problems can often cause issues with wireless devices like the Logitech Anywhere 2 mouse. Resetting the Bluetooth preferences can help resolve these issues. Follow these steps:

1. Go to the Apple menu and select "System Preferences."
2. Click on "Bluetooth."
3. Press and hold the Shift + Option keys on your keyboard while clicking on the Bluetooth icon in the menu bar at the top of the screen.
4. In the dropdown menu, select "Debug" and then choose "Reset the Bluetooth module."
5. Restart your Mac and try connecting your Logitech mouse again.

4. Remove and Re-pair the Mouse

If resetting the Bluetooth preferences didn't work, try removing and re-pairing your Logitech Anywhere 2 mouse. Follow these steps:

1. Go to the Apple menu and select "System Preferences."
2. Click on "Bluetooth."
3. Find your Logitech Anywhere 2 mouse in the list of devices and click on the "X" button next to it to remove it.
4. Turn off your mouse and then turn it back on.
5. Press and hold the pairing button on the bottom of the mouse until the LED light starts blinking rapidly.
6. On your Mac, click on the "+" button in the Bluetooth preferences to add a new device.
7. Select your Logitech Anywhere 2 mouse from the list of devices and click "Pair."

5. Check Battery and Connection

Ensure that your Logitech Anywhere 2 mouse has sufficient battery power and is properly connected to your Mac. Replace the batteries if necessary and make sure the mouse is turned on. Additionally, try connecting the mouse to a different USB port or using a different USB receiver if available.

6. Contact Logitech Support

If none of the above steps resolved the issue, it's recommended to contact Logitech support for further assistance. Visit the Logitech website and navigate to the support section to find relevant contact information for your region. Provide them with details about the problem you are facing, the troubleshooting steps you have already tried, and any error messages you have encountered.

Remember to be patient and cooperative with the support team as they work towards resolving your issue. They may provide you with additional troubleshooting steps or offer a replacement if your mouse is still under warranty.

Conclusion

Experiencing issues with your Logitech Anywhere 2 mouse on Mac High Sierra can be frustrating, but with the troubleshooting steps mentioned in this article, you should be able to resolve the problem. Remember to check compatibility, update macOS, reset Bluetooth preferences, remove and re-pair the mouse, check battery and connection, and contact Logitech support if needed. Hopefully, your Logitech Anywhere 2 mouse will start working seamlessly with your Mac High Sierra again.