Troubleshooting HPE Proliant DL360E Gen8 Boot Failure with HBA Devices (H220 and H241)

Are you experiencing boot failure on your HPE Proliant DL360E Gen8 server with HBA devices H220 and H241? Don't worry, we've got you covered. In this article, we will walk you through some troubleshooting steps to help you resolve this issue.

Check the Hardware Connections

The first thing you should do is check the hardware connections. Ensure that all cables are securely connected to the server and the HBA devices. Make sure there are no loose connections or damaged cables.

Verify BIOS Settings

Next, let's verify the BIOS settings. Restart your server and press the appropriate key (usually F9 or F10) to enter the BIOS setup. Once you're in the BIOS, navigate to the "System Options" or "Advanced Options" section and look for the "Boot Options" or "Boot Order" settings. Make sure that the HBA devices are listed as bootable devices and are prioritized correctly. Save the changes and exit the BIOS.

Update Firmware and Drivers

Outdated firmware and drivers can often cause boot failures. Visit the HPE support website and download the latest firmware and drivers for your HBA devices. Install the updates following the provided instructions. After the updates are installed, restart your server and check if the boot failure issue is resolved.

Check Compatibility

It's essential to ensure that your HBA devices are compatible with your HPE Proliant DL360E Gen8 server. Check the HPE website for the compatibility matrix or consult the documentation for your server and HBA devices. If the devices are not compatible, you may need to consider using different HBA devices that are supported by your server.

Reset HBA Devices

If the boot failure issue persists, try resetting the HBA devices. Power off your server and disconnect the power cables. Open the server chassis and locate the HBA devices. Carefully remove them from their slots and wait for a few minutes. Then, reinsert the HBA devices firmly into their respective slots. Close the server chassis, reconnect the power cables, and power on your server. Check if the boot failure issue is resolved.

Check HBA Device Settings

It's possible that the HBA device settings are causing the boot failure. To check the settings, you will need to access the HBA device management interface. Consult the documentation for your HBA devices to find out how to access the management interface. Once you're in the management interface, ensure that the settings are correctly configured for your server. If you're unsure about the settings, you can try restoring the default settings or consult the HPE support website for guidance.

Test with a Different Boot Device

If none of the above steps have resolved the boot failure issue, it's worth testing with a different boot device. Connect a different storage device, such as a hard drive or SSD, to one of the available SATA ports on your server. Make sure the boot order is correctly set in the BIOS to prioritize the new boot device. Restart your server and check if it boots successfully with the new device. If it does, it could indicate a problem with the HBA devices themselves.

By following these troubleshooting steps, you should be able to resolve the boot failure issue with HBA devices (H220 and H241) on your HPE Proliant DL360E Gen8 server. If the problem persists, it's recommended to contact HPE support for further assistance.

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